When Travel Retail operates under intense regulatory pressure
Opening or running a point of sale, or carrying out any activity in an airport zone, means operating within a regulatory framework that combines multiple layers of simultaneous requirements: airport security, customs compliance, operator authorisation, quality procedures.
These requirements are:
- specific to each airport platform,
- subject to change depending on the competent authorities,
- conditional on access to the bonded zone,
- binding on the entire organisation of the point of sale.
The issue is not the existence of these obligations, but the absence of a single contact who masters the full regulatory framework and can manage it over time.
Airport Travel Retail: structured support, from authorisation to day-to-day management
Our intervention covers the entire compliance cycle of a point of sale in an airport environment :
- Qualification and preparation of regulatory files
- Structuring of the security framework and operational procedures
- Ongoing management via a dedicated tool, for autonomous and audit-ready compliance
This is not a one-off advisory service, but end-to-end support, calibrated to the organisation's maturity and the platform's requirements.
Ground-level knowledge
Our intervention draws on a concrete command of the airport environment:
- knowledge of the specific requirements of French airport platforms,
- established relationships with the relevant customs authorities,
- hands-on experience in drafting and submitting regulatory files,
- dedicated SaaS tooling for operational monitoring after authorisation.
Issues addressed
Opening a new point of sale or starting an activity in an airport zone
Bringing an existing operator into compliance
Renewal or update of a SQAP
Security monitoring without a dedicated internal resource
Preparation or regularisation of a customs file
What this changes for the operator
- An operator authorisation or Activity Permit obtained or maintained without avoidable delay
- A structured, traceable, and audit-ready security framework
- Regulatory documentation that is current and operational
- Greater autonomy through a dedicated management tool
- A single point of contact across the entire regulatory scope
Our Travel Retail-specific services
Setting up and continuously monitoring the security framework: badged staff register, periodic checks, and procedure traceability. Supported by the SRA SaaS application for autonomous, real-time, and audit-ready oversight.
Drafting, structuring, and updating the SQAP in compliance with airport authority requirements. The central document of your operator authorisation: full coverage of security, quality, and operational procedure components.
Preparation of the French Sales Counter file and submission to French customs authorities. Direct coordination with the Customs Directorate to secure operator access to the bonded zone.
A framework connected to our other levers
Travel Retail support integrates naturally with:
- Compliance & Clarity, to structure the full scope of the point of sale's regulatory obligations
- Process & Performance, to ensure operational procedures are genuinely applied on a daily basis
- Continuum, to sustain compliance over time, with no gaps between missions
Airport compliance thus becomes a mastered operational foundation, not a constraint managed under pressure.
Operating in an airport zone demands a level of regulatory mastery that few consulting firms possess.
Before taking action, we take the time to understand your situation, your platform, and your actual obligations.